PRIVACY POLICY (“Site”, “we” or “us”) believes in protecting the privacy of our customers. That is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party.

This Privacy Policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties.

What information we collect

Information you provide

Any information we collect is for the purposes of processing order efficiently and creating a more personalised shopping experience.

We collect the following information when you place an order with us:

  • name,
  • company name (if any),
  • shipping address,
  • billing address,
  • e-mail address,
  • phone number,
  • credit/debit card number.

Information about your credit / debit card is not stored at our site. We need it once at the time of ordering to obtain payment from you. We do not store this precious data to protect you from online fraud.

This information is used solely by us and is stored in a secure environment. If you choose not to provide personal information, we may not be able to provide you with requested products or information.

How we use information about you

At this Site we collect personal information only for the purposes of fulfilling orders, providing a high level of customer service, and emailing special offers from us.

We use your name, shipping address to ship your products to you.

We use your billing address, if different than your shipping address, to verify your billing information.

Financial information like credit/debit card number is collected to bill you for your order.

We use your email address to contact you with the information about your order, or (if you choose subscription to Newsletter) to receive updates from us about newly released products, special sales, and other useful product tips.

When you enter a contest or other promotion, we may ask for your name, address and email address so we can administer the contest and notify winners.

We may use your information to make improvements to our Site, products and services, including to personalize our service offerings to meet your needs.

If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and services.

Information we share

We may share the information we collect from or about you either when we have your permission to do so or in any of the following situations (without your permission):

Affiliates. We may share your information with our affiliates for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.

Service Providers. We may disclose your information with third-party contractors and service providers that provide business, professional, or technical support functions for us, help us operate our business, or other activities in support of the Services and/or our businesses. These are third parties which may fulfill orders, deliver packages, send e-mail, analyze data, provide marketing research and assistance, process credit card payments and provide customer service.

Compliance with Law. We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers, pets and others.

What choices do you have

We provide our customers with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service.

If you do not want to receive e-mails from us regarding special promotions or offers, you may send an e-mail to us. Please include “Remove me from the Newsletter list” in the body of the letter. Your information will likely remain in our database, we will just mark it as inactive so that you do not receive marketing materials from us.

How do you update your personal information

You may correct or update certain information that we collect from you by editing your information on the “My Account” page. Log in and update your account information, including contact, billing, and shipping information.

Data security

We maintain administrative, technical and physical safeguards to protect your personal information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.

However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.

Changes to the Privacy Policy

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time.

Your acceptance of the Privacy Policy

By using our Site, you agree to accept our Privacy Policy. Make sure you read this Policy carefully, because if you do choose to use our Site, you automatically agree to this Policy. If you do not agree to this Policy, please do not use our Site.